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Desktop Support Desk Best Practices - The Eight Essential KPI’s for World-Class Performance
Introduction When it comes to end-user support, most people automatically think of the Level 1 Help Desk. The Help Desk has been extensively studied and researched, and the Best Practices for Level 1 Support are well documented and well understood. The same, however, cannot be said of Level 2, or Desktop Support. This critical support function has historically received far less attention than the help desk, and for most IT organizations it represents a fertile opportunity for performance enhancement. This is particularly true when it comes to Key Performance Indicators for Desktop Support. In this article, MetricNet, a leading source of online benchmarks and a pioneer in Desktop Support benchmarking, identifies and defines the eight ...
Prepping Walls for Wallpaper
Like any venture or project, prepping a wall for a major or minor overhaul needs time and careful preparation. If the project you have in mind is plastering your walls with home wallpaper and wallpaper borders, you have a lot of things to consider such as the type of surface your walls have, and the theme or look you want to accomplish. Wall murals should also work well with the various wall surfaces throughout your home.
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