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Desktop Support Desk Best Practices - The Eight Essential KPI’s for World-Class Performance
Introduction When it comes to end-user support, most people automatically think of the Level 1 Help Desk. The Help Desk has been extensively studied and researched, and the Best Practices for Level 1 Support are well documented and well understood. The same, however, cannot be said of Level 2, or Desktop Support. This critical support function has historically received far less attention than the help desk, and for most IT organizations it represents a fertile opportunity for performance enhancement. This is particularly true when it comes to Key Performance Indicators for Desktop Support. In this article, MetricNet, a leading source of online benchmarks and a pioneer in Desktop Support benchmarking, identifies and defines the eight ...
Bedroom Wallpaper Designs That Spark a Kid's Imagination
While it is extremely easy to paint the walls of a child's bedroom, the end result is not particularly interesting, so it might be time to find some wallpaper designs that are playful and whimsical Unfortunately, over the years, wallpaper has developed a rather negative reputation, and the older versions of wallpaper probably came by their reputations pretty honestly
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